This Refund Policy describes how AMP INTERMEDIACAO LTDA handles refund requests for ChoiceFlow subscriptions and one-time purchases.
1. Right of withdrawal
Under the Brazilian Consumer Defense Code (Código de Defesa do Consumidor, art. 49), you may withdraw from a digital subscription within 7 calendar days of the initial purchase and receive a full refund, no questions asked.
2. Recurring subscriptions
After the 7-day window, recurring subscriptions are non-refundable for the current billing period. You may cancel at any time to stop future renewals; access continues until the end of the paid period.
3. How to request a refund
Email amplopagamento@gmail.com with the account email used at purchase and the order reference. We confirm refund requests within 2 business days and process approved refunds within 7 business days, via the original payment method.
4. Chargebacks
Please contact us before opening a chargeback. We are committed to resolving payment issues quickly and directly.
5. Exceptions
We may decline refunds in cases of clear abuse, fraud, or violation of our Terms of Service.